Financial Aid Experts, Inc. ยท 6 hours ago
Customer Service Specialist
United States
Full-time
Remote
New Grad, Entry Level
0+ years exp
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Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about our services and assist clients in navigating the financial aid process.
Resolve customer issues and complaints with empathy and efficiency.
Collaborate with internal teams to ensure customer satisfaction and resolve complex issues.
Maintain detailed and accurate records of customer interactions and transactions.
Identify opportunities to improve customer service processes and contribute to team initiatives.
Qualification
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Required
0-5 years of experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office Suite and customer service software.
Ability to work independently and as part of a team.
A positive attitude and a passion for helping others.
Company
Financial Aid Experts, Inc.
Financial Aid Experts, Inc. is a consulting firm with a unique, holistic approach to Title IV compliance and enrollment management.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
