ABC Legal Services ยท 2 days ago
Customer Service Representative (Remote)
Seattle, WA
Full-time
Remote
Entry Level
$14/hr - $16/hr
1+ years exp
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Responsibilities
Respond to customer support tickets, including answering questions and resolving issues related to existing orders
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
Document issues in Confluence
Visit court dockets for information on case filing and occasionally pull filed papers
Perform other job-related duties as assigned
Qualification
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Required
High school diploma or GED required
1-3 years of customer support or call center experience assisting customers over the phone
Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems
Document manipulation experience
Ability to read, write, and speak English
Ability to transcribe information, review an order, investigate issues and implement solutions
Ability to perform repetitive tasks with accuracy
Ability to maintain a high level of work product in often stressful situations
Ability to anticipate issues and circumvent them
Ability to implement new processes and changes and improve performance
Typing speed of at least 55 wpm
Benefits
Health, Dental, Vision insurance
401(k)
Disability insurance
Employee assistance program
Paid time off
Referral program
Company
ABC Legal Services
ABC Legal Services is a legal services company that provides managing compliance risk services.
201-500 employees
H1B Sponsorship
ABC Legal Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Steve Carrigan
Chairman and Chief Evangelist
Recent News
Company data provided by crunchbase
