LC EXCLUSIVES · 6 hours ago

Virtual Onboarding Director

United States

Full-time

Remote

Director/Executive

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Responsibilities

Develop engaging and interactive training materials, including e-learning modules, presentations, videos, and documentation to facilitate the onboarding process

Host live virtual onboarding sessions using video conferencing and online collaboration tools, offering opportunities for interaction and Q&A

Plan and sell transportation, accommodations, insurance and other travel services

Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers

Book transportation, make hotel reservations and collect payment/fees

Use promotional techniques and prepare promotional materials to sell itinerary tour packages

Provide ongoing support and resources to new agents, answering questions and addressing any concerns

Present, promote and sell packages using proven sales techniques to prospective customers

Ability to interact, communicate and negotiate effectively

Address customer inquiries in a positive, friendly manner

Collaborate with other departments to develop workable business solutions to customer satisfaction issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Virtual onboardingTraining material developmentCustomer service experienceProject managementHospitality experience