aizoOn USA Inc. · 13 hours ago

Junior Technical Support Engineer - APS (Rif. 2024-245)

United States

Full-time

Remote

Entry Level

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Responsibilities

Provide technical support for APS systems, assisting clients with troubleshooting, system configuration, and usage queries

Work closely with clients to understand their needs and provide solutions that enhance their planning and scheduling processes

Collaborate with development teams to escalate and resolve complex issues efficiently

Develop and maintain technical documentation

Monitor system performance and troubleshoot issues to ensure minimal downtime and high availability

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportAPS SystemsSQLSoftware DevelopmentRelational DatabasesNon-Relational DatabasesAPS MethodologiesManufacturing Automation

Required

Degree in Information Technology, Engineering, Computer Science, or a related field

Problem-solving and analytical skills with the ability to diagnose technical issues

Experience with software development, scripting, or coding

Knowledge of SQL language for database management

Knowledge of the main relational and non-relational databases

Preferred

Theoretical knowledge of Advanced Planning and Scheduling (APS) concepts and methodologies and platforms (such as Siemens OpCenter APS or Cybertec Cyberplan)

Interest in manufacturing or industrial automation environments