Pelican State Credit Union · 6 hours ago
Contact Center Representative - Remote (Baton Rouge, LA)
Baton Rouge, LA
Full-time
Remote
Entry Level
$17/hr - $20/hr
1+ years exp
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Insider Connection @Pelican State Credit Union
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Responsibilities
Answering member phone calls and providing first-call resolution on various financial issues.
Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
Accurately processing member transactions over the phone.
Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.
Qualification
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Required
A High School Diploma or equivalent.
1 year of customer service experience.
Must meet the requirements for our Telecommuting Program.
Excellent oral, written, and telephone communication skills.
Strong problem-solving and member service skills.
Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Benefits
Medical, Dental, and Vision Insurance with generous employer premium contributions
Health Savings Account contributions for eligible employees
Employer-Paid Life Insurance
Voluntary Dependent Life Insurance
Paid Vacation & Sick Leave
15 Paid Holidays, including a Cultural Floating Holiday
401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
Paid Time Off to volunteer with approved non-profits and charities
Tuition Reimbursement Program
Company
Pelican State Credit Union
Pelican State Credit Union offers financial assistance to community members.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
Jeff Conrad
CEO/President
Leigh Porta
Chief Growth Officer
Company data provided by crunchbase
