ITSM Change Manager @ Worldpay | Jobright.ai
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ITSM Change Manager jobs in United States
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Worldpay · 5 hours ago

ITSM Change Manager

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Responsibilities

Works with infrastructure and application change owners to ensure all requests for change are raised and executed according to defined policy and process.
Coordinates, convenes, and facilitates Change Advisory Boards (CABs) as well as Forward planning meetings, containing both internal staff and customers.
Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
Reviews completeness and quality of change information entered into the change management system (ServiceNow) and works with change requesters to correct deficiencies.
Reviews and follows up on non-compliant changes as well as changes which occur outside the defined processes.
Works with all parties to resolve change related scheduling conflicts according to established practices.
Employs multiple channels to effectively communicate change to the organization.
Demonstrates an overall understanding and knowledge of the supported applications and infrastructure in the production environment.
Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITIL principlesServiceNowChange managementITIL v3/4 certificationServiceNow certificationDynamic environment

Required

Strong understanding of ITIL principles and best practices
Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes
Ability to work effectively in a fast-paced, dynamic environment
Ability to work independently and prioritize tasks effectively to meet deadlines
Strong analytical, problem-solving skills and attention to detail
Proficiency in the ServiceNow platform and experience in designing and implementing workflows
Certification in ITIL v3/4
Certification in ServiceNow

Benefits

A competitive salary and benefits.
Time to support charities and give back to your community.
Parental leave policy.
Global recognition platform.
Virgin Pulse access.
Global employee assistance program.

Company

Worldpay

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Worldpay provides electronic payment and banking services.

Funding

Current Stage
Public Company
Total Funding
unknown
2023-07-06Acquired· undefined
2015-10-13IPO· undefined

Leadership Team

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Kevin Hennessy
VP, Strategic Solutions
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Patrick Keaney
Business Development Manager
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