Worldpay · 6 hours ago

ServiceNow Architect

United States

Full-time

Remote

Senior Level

$124K/yr - $208K/yr

5+ years exp

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Responsibilities

Lead the technical design and rollout of the ServiceNow platform.

Create and own all HLD and LLD for the platform as a whole.

Provide technical input to the platform review.

Provide technical guidance to the development team ensuring best practice and best in class development at all times on the platform.

Provide technical oversight and leadership on the ServiceNow design forum (to be created)

Stay current on new Servicenow features and functionalities and recommend updates and enhancements as needed

Monitor platform performance and identify areas for improvement

Qualification

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ServiceNowIntegration HubITSMREST APICSDMTechnical governanceArchitectural roadmapsAgile MethodologyITILStakeholder managementDeveloper coaching

Required

Demonstrate significant experience (minimum 5 years) in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM.

In depth knowledge of integrations between ServiceNow and multiple system of records.

Expert knowledge around integrations (Integration Hub or custom – REST/API etc.) expected.

Ability to provide technical governance and design leadership across multiple areas of the ServiceNow platform, including: functionality, data modelling (CSDM), developer APIs, development tools etc.

Experience in developing and maintaining architectural roadmaps ensuring a balance between product features and the platform’s health is maintained.

Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) as well as offering guidance on prototyping and accelerating time from design to deployment.

Ability to support and coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting.

Core understanding of Agile Methodology and ITIL based processes.