Worldpay · 7 hours ago

ITSM ServiceNow Reporting Analyst (Performance Analytics)

United States

Full-time

Remote

Entry, Mid Level

$89K/yr - $150K/yr

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Responsibilities

Forming an important part of a team of reporting engineers delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team.

User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions.

Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology.

Ongoing support of solutions, including incident break-fix and bug-fix work.

Use of multiple Servicenow functions/modules to create real-time, dynamic analytics dashboards and provide reporting functions to end users.

Take personal responsibility for quality of your individual deliverables, and contribute to the quality assurance of your team’s deliverables.

Become an integral part of the wider team, supporting key projects and programs critical to its success.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow ReportingServiceNow Performance AnalyticsServiceNow Process MiningServiceNow Data ArchitectureKPI's / MetricsReport DevelopmentData AnalysisMicrosoft environment toolsAzure Database/PlatformPower BI WorkspaceITILDevelopment methodologyWiki documentationDetail Minded

Required

An exceptional knowledge of the ServiceNow reporting functionality.

A comprehensive knowledge of the ServiceNow Performance Analytics functionality.

A comprehensive knowledge of the ServiceNow Process Mining functionality.

An excellent knowledge of the ServiceNow database structure and data architecture.

A good understanding of KPI’s, metrics and other ServiceNow measurement methodologies.

Creating interactive dashboards and reports in ServiceNow that provide clear, actionable insights and meet user needs.

Analysing data to understand trends, patterns, and insights and support colleagues in their reporting design and use.

Effectively conveying complex data insights in a clear and understandable manner to stakeholders, and able to tailor results into language appropriate for the audience.

Strong analytical and problem-solving skills with an eye for detail.

A willingness to learn and adapt with a positive attitude to challenges and opportunities.

A robust understanding of data reporting, and meticulous attention to detail / aesthetic.

Skilled at using the Microsoft environment and tooling suites – including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration.