CDS Global, Inc. ยท 6 hours ago
Email Customer Service Representative
Boone, IA
Full-time
Remote
Entry Level
$14.50/hr - $14.50/hr
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Responsibilities
Managing client-specific data using various resources.
Communicating customer complaint trends and feedback to management.
Performing basic customer account transactions.
Maintaining performance standards and confidentiality.
Adapting to changes while remaining productive in a fast-paced team environment.
Working cooperatively across all employee levels, vendors, and clients.
Following established procedures and company policies.
Qualification
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Required
Handles customer inquiries received via email, chat or inbound call.
Interprets messages and calls responding appropriately.
Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.
Requires a clean, noise-free workspace and a high-speed internet connection.
Applicants should reside in Iowa, ideally within a 60-mile radius of locations like Boone, Harlan, Des Moines, Wilton, or Tipton.
Managing client-specific data using various resources.
Communicating customer complaint trends and feedback to management.
Performing basic customer account transactions.
Maintaining performance standards and confidentiality.
Adapting to changes while remaining productive in a fast-paced team environment.
Working cooperatively across all employee levels, vendors, and clients.
Following established procedures and company policies.
Preferably a High School diploma or equivalent.
Background in customer service is advantageous.
Basic proficiency in PC use and skills.
Strong verbal and written English communication abilities.
Possess problem-solving skills.
Minimum typing speed requirement: 20-25 words per minute.
Competence in basic math skills.
Preferred
Experience with using a 10-key is preferred.
Company
CDS Global, Inc.
CDS Global is a premium solutions provider who has been the subscription management and order fulfillment expert since 1972.
Founded in 1972
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Rajiv Pant
CTO & CPO
Barbara Nelson
Chief Business Officer
Company data provided by crunchbase
