Second Front Systems · 5 hours ago

Technical Implementation Manager

United States

Full-time

Remote

Mid Level

$125K/yr - $145K/yr

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Information ServicesInformation Technology

No H1B

U.S. Citizen Only

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Responsibilities

Ensure a seamless transition for customers from Sales to Technical Onboarding and configuration, facilitating and driving interaction with engineers while also focusing on knowledge transfer and relationship building

Collaborate with cross-functional teams (Product, Engineering, and Customer Success) to design, implement, and continuously monitor efficient and effective customer onboarding processes

Create, update, and maintain documentation within reference to customer journey, onboarding status, and overall project/knowledge management

Responsible for translating the client's business requirements into specific systems, applications, or process designs for very large complex technology solutions and integrating architecture

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical customer onboardingCRM softwareKnowledge management systemsHelp desk platformsCyber SecurityConfluenceSalesforceGitProcess implementationDocumentation managementInterpersonal abilities

Required

U.S. citizenship due to government contract requirements

Ability to adapt to a fast-paced, changing environment

Experience in technical customer onboarding and effective communication with highly technical audiences

Strong analytical and problem solving skills

Excellent communication and interpersonal abilities

Proficiency in implementation and refinement of current processes and procedures to include the use of customer relationship management (CRM) software, knowledge management systems, and help desk platforms

Understanding of Cyber Security and cyber best practices

Ability to manage tickets and customer documentation within platforms such as Confluence, Salesforce, Git