Therapy Brands · 4 hours ago

RCM Implementation Project Manager

Remote - Mississippi

Full-time

Remote

Mid Level

3+ years exp

Maximize your interview chances

Electronic Health Record (EHR)Health Care

Insider Connection @Therapy Brands

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Assist customers onboarding to Therapy Brands by walking them through the necessary items needed to outfit the customer with RCM services

Assist customers with ERA and EDI enrollments in the implementation phase and act as the Therapy Brands sponsor for customers in implementation

Complete configuration of billing rules and payer set-up for assigned customer accounts during the implementation phase

Review claim submissions for test/initial claims for assigned accounts, follow up on rejected/ denied claims, and work closely with RCM team to correct and process denied or rejected claims

Answer advanced support questions regarding claims management, payer networks, and practice management software

Lead & drive given Implementation project plan –provide feedback on improvements that can be made based off customer interaction and experience

Lead & drive customer implementation calls, walking them through the project plan, and following up with expectations

Manage multiple implementation projects simultaneously

Collaborate closely with RCM account management staff to ensure seamless experiences for customers as they transition into new service levels and transition out of the implementation phase

Track customer progress through implementation, and carefully record and report both internally and externally, using Monday.com, Salesforce, and Outlook

Report customer status while in implementation – effectively cascading any issues and opportunities to leadership

Understand and navigate Therapy Brands products to successfully onboard customers to RCM

Monitor trends in key performance indicators of customer implementation success and execute on strategies to improve performance

Utilize strategies to reduce customer churn

Cross train with related RCM products and assist teammates as needed

Manage and follow-up on tasks in a timely manner

Assist with projects as necessary to improve Therapy Brands’ procedures and processes

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Medical billing experienceProject management experienceBehavioral health billingCustomer service experienceAccount management experienceDenial managementClaim structure knowledgeMicrosoft Office SuiteSalesforceRevenue Cycle ManagementData analysisComputer skills