TD · 6 hours ago
Mortgage Servicing Vendor Manager II (US)
Remote Telford (PA)
Full-time
Remote
Mid, Senior Level
$69K/yr - $112K/yr
5+ years exp
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Responsibilities
Owns the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards
Initiates intake via a Sourcing Request and follow the TPRA process
Sets up and onboards Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders
Understands the financial terms of a Business Arrangement and monitors a Third Party's financial health to mitigate risk related to costs and services
Collaborates with internal stakeholders to support business needs by delivering a transition or termination of a Third Party
Supports Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive
Maintains strong relationships with internal stakeholders
Ensures integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics
Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Monitors, analyzes and reports a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments
Identifies issues and monitors trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards
Documents Third Party risk issues, as per the TPRM Issues Management process and standards, escalates issues as appropriate, and partners with Third Party to develop a remediation plan to drive resolution
Participates in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conducts internal and external research projects; supports the development/ delivery of presentations / communications to management or broader audience
Conducts meaningful analysis at the functional level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs or practices
Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Qualification
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Required
Undergraduate degree
5+ years of related experience
Proficient knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework/principles, policies and procedures, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics and/or regulatory requirements
Knowledge of current and emerging competitor and market trends
Knowledge of Risk Management environment, standards and regulations
Knowledge of budgetary management principles/practices/procedures
Skill in identifying problems and reviewing related information to develop/evaluate options and implement solutions
Skill in supporting the development and implementation of change initiatives and/or processes
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and/or delivery of services
Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems
Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Ability to exercise sound judgement in making decisions
Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to work successfully as a member of a team and independently
Ability to handle confidential information with discretion
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10,001+ employees
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
F
Foster Glenn
SVP, Chief Information Security Officer
Maks Volkovs
SVP, Chief AI Scientist
Recent News
FinTech Global
2024-11-24
vcnewsdaily.com
2024-11-24
Canada NewsWire
2024-11-24
Company data provided by crunchbase
