HHAeXchange · 8 hours ago

Knowledge Management Specialist

DC-Baltimore Area

Full-time

Remote

Entry Level

$70K/yr - $80K/yr

1+ years exp

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Health CareSaaS

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Responsibilities

Create and update content in the Knowledge Base with Madcap Flare according to technical writing standards.

Create content that communicates complex information clearly and concisely.

Bridge the gap between subject matter experts and end-users.

Ensure that technical concepts and instructions are easily understood, user-friendly, and accessible.

Assist in building the structure of Knowledge Bases for client ease of use.

Create documents when Knowledge Base delivery is not effective for the target audience.

Communicate to Instructional Designers about changes to video or interactive course content based on information from TCC or upcoming platform changes.

Communicate to the entire Client Experience team about new or updated Knowledge Base content.

Assist in creating video content when the complexity or importance of the topic calls for it.

Other duties as assigned by supervisor or HHAeXchange leader.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Madcap FlareTechnical WritingVideo EditingContent Management SystemsProject ManagementMicrosoft WordHTML/CSS EditingAgile Project ManagementJiraMonday.comCamtasiaHomecare Industry ExperienceExceptional Communication SkillsExceptional Writing Skills

Required

Bachelor's degree in a related field (required).

1-2 years of experience as a writer for a knowledge management environment.

1-2 years of experience managing the infrastructure of a knowledge management environment.

Exceptional writing and editing skills, with the ability to explain complex concepts in a clear and concise manner with experience using plain language.

Proficiency with authoring tools, content management systems, and AI tools.

Excellent project management skills, with the capacity to manage multiple projects and meet deadlines in a fast-paced environment.

Highly-collaborative, naturally curious, and exceptional communication skills.

Expertise with Microsoft Word (and other Office 365 Tools)