94 applicants

Company

Wheels, Inc. · 8 hours ago

Automotive Service Advisor II

Garland - Des Plaines IL

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Authorize mechanical repairs on behalf of Wheels’ Clients

Ensure safety related and scheduled repairs are completed.

Approve proper repair based on mileage, months in service, and prior repair history.

Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.

Adhere to current parts and labor reference guides for parts pricing and labor times.

Manage Client authorizations, limits, and instructions.

Conduct proper follow up on all down vehicles and pending transactions.

Resolve transaction discrepancies with vendors.

Escalate all Client approvals to team lead or mentor when required.

Document Client savings

Clearly and accurately document transaction in activity log

Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments.”

Adhere to contact center scheduling and performance metrics.

Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)

Understanding of Driver Services, Network Management, MAP & Collision functions

General knowledge of all Wheels departments

Other duties may be assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Automotive repair knowledgeTruck repair knowledgeUpfittingDiesel enginesAir BrakesTrailersRefrigerationVendor managementFleet authorization processIndustry labor guidesClient instructions interpretationMicrosoft Office

Required

Two (2) to four (4) years automotive and truck experience or equivalent technical education

High School diploma required

Technical knowledge of automotive and truck repair

Knowledge of or hands on experience with: Upfitting, Diesel engines, Air Brakes, Trailers, Refrigeration

Ability to manage truck roadside, towing, and rentals

Ability to independently locate qualified truck vendors

Ability to manage the Fleet authorization process

Customer service oriented

Clear, concise communication, both verbally and in writing

Creative and efficient problem solving

Negotiation

Experience with industry labor guides, such as AllData

Ability to interpret Client specific instructions

Proficient in Windows and Microsoft Office (Outlook)

Adhere to current parts and labor reference guides for parts pricing and labor times

Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)

Understanding of Driver Services, Network Management, MAP & Collision functions

General knowledge of all Wheels departments