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Company

OCHIN, Inc. · 12 hours ago

DIRECTOR, EPIC APPLICATIONS- INSTALL (REMOTE)

Portland, OR

Full-time

Remote

Director/Executive

$144K/yr - $246K/yr

5+ years exp

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Responsibilities

Responsible for communicating and driving the implementation of the organization’s installation strategy.

Planning, directing and coordinating through subordinate leadership and staff the activity of Epic Applications - Insall that supports the organizations strategic business plan and day to day operational needs

Providing leadership and guidance to teams across the organization on Epic products and process to accomplish the strategic goals of the organization

Overseeing staff development and performance.

Overseeing system configuration performance and architecture, infrastructure and standard processes to ensure service levels are met.

Directing the implementation of new processes and driving process improvement initiatives in the departments and all aspects of Epic Operations.

Identifying and managing team priorities, connecting work to outcomes, and tracking progress against organizational metrics and goals.

Embodying the organization’s culture of service by demonstrating exceptional customer service for internal and external customers.

Partners with the Epic Operations team, determines the expected business results for each installation project.

Partners with leaders across the organization, including Quality Assurance, Learning, Epic Applications – Maintenance and Development, and Clinical, to ensure timelines and deliverables are realistic and actionable.

Safeguarding intellectual property by planning and implementing disaster recovery and back-up procedures where applicable.

Advocating for the best interest of the team, our members, and for the organization as a whole.

Serve as an escalation point for after-hours support; and an escalation point for after-hours support; and an escalation point for after-hours support; and an escalation point for after-hours support; and a product enhancement consultant to other departments internally.

Other duties as needed to support the organizational mission and goals.

Organizational metrics and goals are positively impacted by the Director.

Team processes are documented, understood by team members, followed, and are aligned with organizational policies and processes.

Information is shared with relevant parties in a timely and effective manner:

1:1 meetings with direct reports are held at least once every two weeks, Direct reports accurately track time in accordance with processes established at the organizational level

Direct reports have identified and regularly track progress against goals in accordance with organizational processes

The team conforms to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Fosters a collegial and collaborative environment within and across teams that empowers team members to remain actively engaged in the install process and appropriately leverages the team’s varied skill set

Completing projects and tasks independently and with limited direct supervision

Analyze and provide consultation and input into change management strategies

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare ITEpic ApplicationsManagement experienceEpic certificationChange managementData-driven decision makingRelational leadershipQuality improvement principlesTeam developmentCoachingMentoring

Required

Bachelor’s or equivalent relevant combination of education and experience

Bachelor’s degree in public health, Healthcare Administration, Business or related field is required; Master’s degree in a healthcare field is preferred.

Must have experience working in Healthcare IT, specifically in Epic.

Minimum of five (5) years of Management experience or Leadership roles within technical teams highly preferred. Experience managing an Epic Applications team is ideal.

Minimum seven (7) years of progressive growth in field.

Successful leadership abilities with the focus on bringing people together to execute needs.

Change management: The ability to manage, inspire, and lead through change.

Data-driven decision making: The ability to identify and interpret appropriate metrics to make data-driven decisions.

Relational leadership: The ability to build, foster and growth through professional working relationships; listening to other people’s needs.

Conflict Resolution: The ability to thoughtfully and efficiently resolve conflict.

Quality & process improvement principles: Strong systems thinking ability, The application and continued improvement of work and process.

Team development & coaching: The ability to provide training and personal development/ coaching to team members on how to be successful within the organization with delivering objectives.

Escalation & resolution: Strong analytical and problem-solving skills- fostering timely escalation identification and resolution.

Accountability and integrity: Strong judgment and decision-making skills (i.e. knowing when to delegate tasks and when to roll up one’s sleeves and work with the team to get it done).

Mentoring and skill building: The ability and desire to knowledge share, delegate to, and mentor new leaders.

COVID-19 Vaccination Requirement: To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment.