Red Canary · 8 hours ago

Manager, Customer Success (Enterprise)

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $135K/yr

5+ years exp

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Responsibilities

Lead a team of 5-10 Customer Success Managers within a broader Customer Success team

Serve on a Customer Success leadership team, contributing to our charter, strategy, and goals

Use analytics and metrics to identify opportunities for operational scaling and team optimization

Collaborate closely with Operations teams to propose, activate, and complete projects which optimize and scale the team’s output

Identify and address customer risks proactively, implementing effective mitigation strategies

Partner cross-functionally with Sales, Security Operations, Product, and Support to deliver a seamless customer experience

Work closely with CSMs to solve complex challenges, unlocking product innovations through customer feedback and unique use cases

Set clear expectations, and accountability for results

Mentor CSMs, setting clear expectations and holding them accountable for results while supporting their career development

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementData AnalysisB2B SaaS ExperienceCRM ProficiencyCybersecurity KnowledgeStakeholder ManagementCustomer Relationship Building