CDK Global · 4 hours ago
Implementation Specialist
Forest Home, AL
Full-time
Remote
Mid Level
$74K/yr - $78K/yr
4+ years exp
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Responsibilities
Have a complete understanding of the products within the assigned workflow (i.e. parts, service, accounting, sales)
Queries customer to determine what functionality and configuration will satisfy the customer’s business needs and make appropriate recommendations. Involve in Quality assurance and final configuration confirmations as per SLA.
Consultants resolve issues and/or escalate accordingly. Employ CDK Global implementation processes and procedures
Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
Demonstrates ability to act as a mentor and help to train new associates or associates new to a product set.
Monitors and documents associate trainee progress.
Compliments on-site leadership efforts by directing focus on impactful project specific milestones and deliverables, improving customer experience and overall project quality.
Performs other related duties as assigned.
Qualification
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Required
At least High School Diploma is required
4 or more years of Retail Automotive management and CDK Retail experience is required
CDK Accounting Software Knowledge is required
Attend to Detail and exceptional customer service
Able to work cross functional teams
Ability to perform lead roles on the projects
Thorough understanding on at least one CDK Global workflow
Be able to confidently make decisions and solve problems
Be able to communicate, influence and manage time.
Be able to help customers to manage changes.
Be able to resolve conflicts
Be able to perform basic math functions
Be able to manage time and plan projects
Preferred
Associate’s degree or equivalent knowledge/experience
Experience with CDK DMS, Parts, Sales and Services
Retail Experience in additional CDK Workflows is preferred
CDK Retail certification in primary Workflow is preferred
Experience with other DMS software is an advantage.
CDK Retail certification in core Workflow Add Ons is encouraged
CDK Retail certification in additional Workflows is encouraged
Benefits
Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Company
CDK Global
CDK Global is an automotive retail company that offers integrated data and technology solutions for dealers and auto manufacturers.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$94.96MKey Investors
Marble Arch Investments
2022-04-07Acquired· undefined
2016-09-11Post Ipo Equity· $94.96M
2014-10-01IPO· undefined
Leadership Team
Alex Choy
EVP and CTO
Barb Edson
SVP - Chief Marketing Officer CDK Global
Recent News
2024-11-06
2024-11-06
2024-11-06
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