Altrata · 6 hours ago

Senior Client Success Executive

New York, NY

Full-time

Remote

Senior Level

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Responsibilities

Establish a trusted advisory relationship that works to ensure our clients overall satisfaction with our products.

Engage with clients in a consultative and consistent manner (e.g. roadmap presentations, product and data best practices, account and success planning and product trainings)

Partnering closely with Account Managers to deliver value to our customers, aiding retention and uncovering growth opportunities

Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers' journey

Acting as a liaison between product management and the customer with a focus on communicating Altrata’s roadmap and how the roadmap will deliver value to our clients.

Prioritizing and driving resolution on customer issues.

Driving product adoption by aligning our product features and functionality with customers' overall business needs.

Creating customer champions and advocates at all levels within the organization

Develop customized Success Paths that guide customers on their Altrata journey

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer relationship managementAccount managementData-driven insightsRetention strategiesCustomer successConsultative engagement

Required

Establish a trusted advisory relationship that works to ensure our clients overall satisfaction with our products.

Engage with clients in a consultative and consistent manner (e.g. roadmap presentations, product and data best practices, account and success planning and product trainings)

Partnering closely with Account Managers to deliver value to our customers, aiding retention and uncovering growth opportunities

Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers' journey

Acting as a liaison between product management and the customer with a focus on communicating Altrata’s roadmap and how the roadmap will deliver value to our clients.

Prioritizing and driving resolution on customer issues.

Driving product adoption by aligning our product features and functionality with customers' overall business needs.

Creating customer champions and advocates at all levels within the organization

Develop customized Success Paths that guide customers on their Altrata journey

You are customer-obsessed and like to get under the hood. You enjoy working with clients and building deep relationships at all levels.

You have extensive experience expanding and growing existing accounts.

Extensive experience successfully managing mid-market and key customer accounts.

You have successfully managed a book of business of over 60+ accounts.

Experience with implementing data-driven insights to engage clients and reduce churn.

Cross-collaboration amongst sales, product, and tech teams.

Experience meeting and exceeding quarterly goals on retention and adoption

You thrive in fast-paced environments and enjoy solving complex client requests