Central Research, Inc. ยท 5 hours ago
Customer Service Rep 1 (remote) Hendersonville, TN
Hendersonville, TN
Full-time
Remote
Entry Level
$17.75/hr - $17.75/hr
1+ years exp
Maximize your interview chancesConsultingGovernment
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @Central Research, Inc.
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Responsibilities
Perform efficient and accurate handling of inquiries regarding student loans, appropriate account updates/changes, and provide repayment options within policies and Federal and State regulations.
Handle inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators.
Provide assistance with completion of customer applications to meet the guidelines outlined in department procedures.
Ensure the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service.
Qualification
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Required
High School diploma or GED required
6 months of contact center or customer service experience in a business environment
6 months computer experience in a business environment
Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C). Requirements are as follows: Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due), Must be a US Citizen, Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance, Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance
Qualified applicants must reside within a 75-mile radius of Lowell, AR or Augusta, GA
CRI is not currently accepting applications for this position from existing CRI employees
Must possess a friendly and professional speaking voice and patient demeanor.
Outstanding attendance and punctuality
Ability to provide excellent customer service.
Strong verbal and written communication skills
Excellent time management and multi-tasking skills
Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
To qualify, an applicant must pass an online customer service assessment test
Must possess reliable high-speed internet using a hard-wired ethernet connection
Must possess reliable transportation, to a CRI facility, throughout the course of employment
Preferred
Bachelor's degree
Call Center experience
6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience
Benefits
$4.41 per hour paid (capped at 40 hours per week) in Health and Welfare.
This Health and Welfare will cover the full cost of employee-only medical, dental and vision premiums.
Company
Central Research, Inc.
Central Research, Inc. (CRI) provides management and financial service for government and commercial sectors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Amundson
Vice President of Information Technology
Recent News
Talk Business and Politics
2022-01-07
Company data provided by crunchbase
