90 applicants

Company

Central Research, Inc. · 5 hours ago

Customer Service Rep 1 (remote) Lowell, AR

Lowell, AR

Full-time

Remote

New Grad, Entry Level

$17.75/hr - $17.75/hr

0+ years exp

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ConsultingGovernment

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Perform efficient and accurate handling of inquiries regarding student loans, appropriate account updates/changes, and provide repayment options within policies and Federal and State regulations.

Handle inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators.

Provide assistance with completion of customer applications to meet the guidelines outlined in department procedures.

Ensure the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service.

Qualification

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Customer service experienceContact center experienceMicrosoft OfficePublic Trust security clearanceGEDMulti-tasking skillsBasic troubleshootingFast typingWeb browser usageFriendly speaking voicePatient demeanorTime management skills

Required

High School diploma or GED required

6 months of contact center or customer service experience in a business environment

6 months computer experience in a business environment

Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C). Requirements are as follows: Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due), Must be a US Citizen, Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance, Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance

Qualified applicants must reside within a 75-mile radius of Lowell, AR or Augusta, GA

CRI is not currently accepting applications for this position from existing CRI employees

Must possess a friendly and professional speaking voice and patient demeanor

Outstanding attendance and punctuality

Ability to provide excellent customer service

Strong verbal and written communication skills

Excellent time management and multi-tasking skills

Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)

To qualify, an applicant must pass an online customer service assessment test

Must possess reliable high-speed internet using a hard-wired ethernet connection

Must possess reliable transportation, to a CRI facility, throughout the course of employment