Travelopia · 6 hours ago

Reservations Sales Manager

Charlotte, NC

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Actively leading a sales team of up to 9 sales agents to drive performance to goals

Ensure sales objectives are being met which includes setting weekly/monthly/annual targets, all agent metrics, and supervising individual progress toward company goals

Daily management of team sales pipelines, assignment rotations, and SLA adherence

Lead effective 1 to 1 meeting for own direct reports to include performance reviews and mentor sessions

Participate in Department meetings and training

Collaborate with Peers to identify and improve processes to positively impact the team

Drive customer experience and remain available to resolve service escalation issues directly with our partners

Assist management with daily duties in their absence

Build and cultivate an atmosphere encouraging teamwork within the entire Company

Participate in the department’s emergency duty rotation, which includes being on-call for approximately one week per 2 to 3 months, while adhering to our emergency duty operational standards

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales experienceLeadership abilityCustomer solutions focusCall center experienceMS Office proficiencySalesforce proficiencyGDS knowledgeTourism Management degreePublic speaking skillsMultitasking ability