Channel Impact ยท 8 hours ago
Channel Sales Support Specialist
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Responsibilities
Support the channel sales team on Tier 1 issues including SFDC account management, opportunity assistance, and portal account creations
Manage the operational aspect of newly created partner accounts and assignments/reassignments
Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
Collaborate with the Programs team to ensure notifications and reporting are in place for program compliance
Maintain data integrity within customer records in Salesforce.com and other systems
Monitor system adoption and data compliance and governance
Deal registration follow up
Quote clean up
Account Mapping
Qualification
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Required
5-7 years of progressive relevant experience and an understanding of sales and or channel operations.
Excellent problem solving, project management, interpersonal and organizational skills.
Collaborate with marketing to ensure proper lead management processes, metrics, and policies.
Excellent written and verbal communication skills.
SFDC experience and knowledge of enterprise SaaS tools.
Comfortable presenting data and providing recommendations with confidence.
Preferred
Familiarity with Martopia and Zendesk tools a plus.
Benefits
Full Healthcare Package including medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance
Flexible paid time off
Paid holidays
401k & Company Match
Learning & Development Stipend
Employee Referral Bonus