Gametime · 7 hours ago
Fan Happiness Associate I
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
2+ years exp
Maximize your interview chancesE-CommerceEvents
Insider Connection @Gametime
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Drive fan loyalty as measured by Net Promoter Score (NPS) purchase surveys.
Maintain or exceed Customer Satisfaction (CSAT) goals for each completed fan interaction.
Meet or exceed service level goals.
Ensure on-time attendance and consistent availability via team communication tools during scheduled shifts.
Perform other duties and responsibilities as assigned.
Qualification
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Required
Bachelor’s degree or equivalent experience required.
Minimum of 2 years in a contact center, providing direct support via phone, email, and chat.
Reliable high-speed internet (minimum 50 Mbps download, 10 Mbps upload).
A quiet, distraction-free home office with ergonomic furniture.
Availability to work flexible hours, including weekends and holidays.
Ability to deliver high-quality support across multiple channels (Voice, Chat, SMS, Email).
Proficiency in using multiple tools simultaneously while actively engaging with fans.
Effectively adjusts communication style to meet fan needs.
Identifies ways to prevent repeat fan issues and recommends changes through Voice of the Customer processes.
Demonstrates strong critical thinking and decision-making skills under pressure.
Preferred
Prior experience with CRM systems, especially Kustomer.
Familiarity with learning management systems such as Absorb.
Benefits
Accrued PTO
Competitive hourly rate & equity package
Monthly Gametime credits for any event ($1,200/yr)
Medical, dental, & vision insurance
Life insurance and disability benefits
401k, HSA, pre-tax savings programs
Wellness programs
Tenure recognition
Company
Gametime
Gametime sells last-minute tickets to the most popular events in sports, music, and theater.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$71.6MKey Investors
Nimble PartnersEvolution MediaAccel
2022-05-26Series C· $30M
2017-09-13Series Unknown· $8.2M
2016-09-21Series B· $20M
Leadership Team
Brad Griffith
Founder and Chief Executive Officer
Jon Gordon
VP / Creative Director
Recent News
TheTicketingBusiness News
2024-02-14
Venture Capital Firms
2022-05-30
Company data provided by crunchbase
