ecoATM Gazelle · 6 hours ago
Technical Support Agent I
United States
Part-time
Remote
Entry Level
$18/hr - $20/hr
3+ years exp
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Responsibilities
Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
Document, track, and monitor problems to ensure timely resolution
Perform other job related duties as delegated by leadership team
Support and leverage other associates within the department to share best practices and knowledge
Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.
Qualification
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Required
High school diploma or GED required
Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
Excellent customer service, interpersonal and communication skills with high attention to detail
Strong trouble-shooting, problem-solving and multi-tasking abilities
Ability to work independently within established process and direction guidelines
Efficient time management practices and ability to prioritize work
Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
Basic knowledge of system file drivers
Basic skills with Microsoft Office
Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support
Preferred
Additional technical certification preferred
Experience in a call center environment highly preferred
Experience with ticket tracking software and technical documentation preferred
Basic knowledge of iOS and Android systems preferred
Company
ecoATM Gazelle
Headquartered in San Diego, California, ecoATM is the pioneer in device re-Commerce.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$397.92MKey Investors
Cowen GroupNational Science Foundation
2023-03-21Private Equity· $50M
2021-06-14Private Equity· $75M
2020-02-04Secondary Market· $200M
Leadership Team
Bobbykin Makwana
Chief Product & Technology Officer
Patrick McLean
CMO
Recent News
2024-04-14
Google Patent
2024-04-14
Company data provided by crunchbase
