QGenda · 6 hours ago
Implementation Consultant, Scheduling
Atlanta, GA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Configures QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team
Prepares for and leads implementation & customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to Customer Success
Work cross functionally with (Technical Account Managers) TAM’s, Project Coordinators and Project Managers, Customer Success Managers (CSM’s) and other QGenda resources, to ensure all customer requirements are scoped and delivered
Maintain task plans and timelines in workflow management system and customer success platform (CSP)
Escalate to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process
Qualification
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Required
Bachelor’s degree
Minimum 1.5 years of experience in a related field or function
Ability to travel for customer meetings, conferences and other industry events
Experience utilizing Salesforce or similar CRM software as well as Google Suite Products
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet
Able to meet deadlines and work on multiple projects simultaneously
Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities
Excellent verbal, written and interpersonal communication skills
Preferred
Engineering or other technical degree
SaaS/Software technical configuration and implementation experience
Experience/exposure to the healthcare and IT ecosystem
Benefits
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement
401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Company
QGenda
QGenda is the provider of cloud-based automated physician scheduling solutions.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Francisco Partners
2024-08-12Acquired· undefined
2020-06-10Private Equity· undefined
2016-06-01Private Equity· undefined
Leadership Team
Greg Benoit
CEO
B
Blake Birkenfeld
SVP
Recent News
2024-05-24
Company data provided by crunchbase
