Duke University Health System ยท 5 hours ago
DHTS - ServiceNow Technical Lead Developer/Architect
Durham, NC
Full-time
Remote
Senior Level, Lead/Staff
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Responsibilities
Advanced Systems and Data Architecture: Designs and oversees the implementation of complex system architectures. Maintains architectural blueprints and ensures their alignment with business needs and IT strategies. Expertly navigates and optimizes ServiceNow system and data architecture at a granular level.
Integration and Automation Expertise: Develops and implements advanced integrations and automations that significantly enhance business operations. Uses in-depth knowledge of ServiceNow's integration hub, integration reconciliation engine, and automation tools to streamline processes across various business units.
Cross-platform Expertise: Manages and optimizes the installation, configuration, and customization of all installed ServiceNow modules. Understands and manages cross-module dependencies to ensure seamless functionality.
Development: Act as the lead developer on advanced integrations, ensuring seamless connectivity and functionality between ServiceNow and other enterprise systems.
Business Alignment: Works closely with business leaders to understand core business processes and requirements. Translates these needs into highly effective ServiceNow solutions that drive business value.
Process Re-engineering: Identifies and implements strategic improvements in business processes through advanced system and data architecture enhancements. Proactively suggests ways to leverage ServiceNow to solve business challenges.
Innovation: Technical lead and architect on new module implementations
Understands the systems architecture in production and sub-production environments, then apply that knowledge to design and communicate solutions in terms of the system architecture.
Maintains system architectural diagrams and documentation for both production and sub-production environments.
Understands the ServiceNow database architecture and data flows thoroughly, then applies this knowledge to design and communicates solutions in terms of the data architecture at a table and field level.
Maintains detailed data architectural diagrams and field-to-field mappings for systems that interconnect.
Sets the strategic development prioritize for the adoption of the Common Services Data Model (CSDM). Acts as champion for its adoption, and proactively identifies opportunities to move towards its implementation.
Understands the CMDB data architecture and applies this knowledge in designing system integrations and process improvements to enhance CMDB data quality and performance.
Understands how the data in ServiceNow supports the different business processes, including DHTS processes (service-based costing, operational support) and business processes in the hospital
Understands the current integrations and documents the data mappings with field level mappings from system to system.
Technology Scouting: Stays ahead of ServiceNow developments, including new releases and updates. Evaluates and recommends new technologies and capabilities that can be leveraged to benefit the organization.
License Management: Understands the ServiceNow licensing model, monitors the system usage for compliance, and proactively identifies when licensing issues are imminent.
Team Leadership: Leads and mentors a team of developers across all levels, fostering an environment of learning and growth. Sets standards for code quality, innovation, and professional development.
Knowledge Sharing: Organizes and leads training sessions and workshops to disseminate advanced knowledge and best practices within the team.
Learning Culture: Promotes a culture of continuous learning on the team. Pursues learning and development opportunities, and encourages mentees to avail themselves of training opportunities.
Proactive Optimization: Constantly evaluates the ServiceNow environment for weaknesses or areas of underperformance. Designs and implements robust solutions to enhance system reliability and performance.
Security Enhancements: Ensures that all system architectures are compliant with the latest security standards and best practices. Leads initiatives to fortify the ServiceNow platform against potential security threats.
Change Leadership: Develops and refines change management processes to minimize disruptions and maximize the effectiveness of system updates and changes.
Advanced Testing Frameworks: Implements and oversees the use of automated testing frameworks to ensure that new and existing features perform as expected without adverse effects on the system.
Consistently produces high quality work with minimal rework
Drives a culture of quality within the development team by identifying and implementing development team process improvements
Qualification
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Required
ServiceNow Certified System Administrator
Expert-level knowledge and skills across the ServiceNow platform
Experience in advanced systems and data architecture
Experience in developing and implementing advanced integrations and automations
Ability to manage and optimize the installation, configuration, and customization of ServiceNow modules
Experience in leading development on advanced integrations
Ability to work closely with business leaders to understand core business processes and requirements
Experience in identifying and implementing strategic improvements in business processes
Knowledge of systems architecture in production and sub-production environments
Ability to maintain system architectural diagrams and documentation
Thorough understanding of ServiceNow database architecture and data flows
Ability to maintain detailed data architectural diagrams and field-to-field mappings
Knowledge of the Common Services Data Model (CSDM)
Understanding of CMDB data architecture
Ability to document data mappings with field level mappings from system to system
Experience in technology scouting and evaluating new technologies
Understanding of the ServiceNow licensing model
Experience in leading and mentoring a team of developers
Ability to organize and lead training sessions and workshops
Experience in evaluating the ServiceNow environment for weaknesses
Knowledge of security standards and best practices
Experience in developing change management processes
Experience in implementing automated testing frameworks
Ability to produce high quality work with minimal rework
Ability to drive a culture of quality within the development team
Preferred
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Master Architect (CMA)
Company
Duke University Health System
World-class academic and health care system
Founded in 1925
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Craig Albanese
CEO
J
John P. Mordach
Senior Vice President, Chief Financial Officer, and Treasurer
Recent News
Business Journals
2024-04-24
The Business Journals
2024-04-07
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