CivicPlus · 4 hours ago
Technical Support Engineer I
United States
Full-time
Remote
Entry Level
$47K/yr - $65K/yr
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Responsibilities
Provide best in class front-line, customer-facing, technical support, and service
Investigate, troubleshoot, and resolve customer issues with user-friendly communication and documentation
Internally document all interactions with relevant details via ticketing software
Build strong and effective working relationships with colleagues and customers
Escalate issues that cannot be resolved to designated internal teams with clear, concise, and comprehensive documentation
Identify, advocate, and escalate trending issues –ensuring that repetitive usability impediments are being addressed by our product engineering teams
Act as a subject matter expert and make recommendations on product documentation for internal staff and customers
Provide guidance to and collaborate with other internal departments to ensure successful outcomes for CivicPlus customers
Work diligently to achieve CivicPlus service level objectives
Qualification
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Required
Provide best in class front-line, customer-facing, technical support, and service
Investigate, troubleshoot, and resolve customer issues with user-friendly communication and documentation
Internally document all interactions with relevant details via ticketing software
Build strong and effective working relationships with colleagues and customers
Escalate issues that cannot be resolved to designated internal teams with clear, concise, and comprehensive documentation
Identify, advocate, and escalate trending issues –ensuring that repetitive usability impediments are being addressed by our product engineering teams
Act as a subject matter expert and make recommendations on product documentation for internal staff and customers
Provide guidance to and collaborate with other internal departments to ensure successful outcomes for CivicPlus customers
Work diligently to achieve CivicPlus service level objectives
Able to work at a computer and monitor for extended periods of time
Provide clear, concise, comprehensive communication written and verbal
Excellent interpersonal skills, be pro-active and a self-starter
Adaptability to quickly changing growth environment
Strong written and verbal communication skills
Strong technical and analytical skills (HTML, CSS, and JavaScript)
Customer-focused, anticipating customer needs and concerns
Ability to manage and prioritize multiple task / deadlines
Driven to improve through training, personal growth, and other means
Ability to work through ambiguity
Applicants must be authorized to work in the US
Preferred
Degree in relevant technologies or comparable experience
Benefits
Comprehensive health insurance
Dental insurance
Vision insurance
Flexable Time Off
401(k) plan
And more.
Company
CivicPlus
CivicPlus is a software platform that offers government website design solutions for municipalities, local government, and much more.
Founded in 1998
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$0.35MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.35M
2021-05-13Acquired· undefined
Leadership Team
Ward Morgan
Co-Founder, Co-Owner & CEO
Eric Grant
Vice President and General Manager
Recent News
2024-11-07
2024-06-05
2024-06-05
Company data provided by crunchbase
