Cayuse Holdings · 5 hours ago
Help Desk Agent
United States
Full-time
Remote
Entry Level
$15/hr - $17/hr
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Responsibilities
Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner
Operates within established guidelines and procedures to independently deliver a full range of services to the customer
Matches customer needs with current products and services, and suggests new ones to target customer’s unmet needs
Uses examples and analogies as appropriate to facilitate understanding
Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client
Aids in information to the customer in a prompt manner
Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service
Manages continuous improvement through ongoing collection of data and information regarding customer requirements
Understands and responds to others using active listening skills and tactful communication
Ability to perform first-line troubleshooting for customers
Ability to resolve issues following the parameters and guidelines of the client
Helps new and developing team members
Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable
Other duties as assigned.
Qualification
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Required
Requires a high school diploma or GED
Knowledge of and experience using various computer applications including Microsoft Office Suite
Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.
Ability to follow instructions for logging into a computer and launching various applications
Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text
Ability to successfully handle customer requests and document in work management tools and applications
Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds
Effective listening skills to include cognitive ability to locate and convey requested information
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills
Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner
Ability to handle sensitive and confidential information appropriately
Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence
Positive attitude; tolerance for dealing with difficult customers and stressful situations
Dependable and accountable
Preferred
Experience in a customer service role
Experience supporting customers in a virtual environment
Company
Cayuse Holdings
Cayuse Holdings is an economic enterprise that specializes in providing sourcing and diversity solutions.
Founded in 2018
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Billy Nerenberg
CEO
Company data provided by crunchbase
