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Company

RXO, Inc. · 6 hours ago

Lead Account Manager, Client Services

New Hampshire, United States

Full-time

Remote

Senior Level

$55K/yr - $60K/yr

4+ years exp

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Responsibilities

Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports

Cultivate positive working relationships with contract carriers and helpers

Use route planning software to build efficient delivery routes

Handle the dispatch of contract carriers; resolve issues throughout the day as needed

Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies

Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery

Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations

Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Logistics experienceInventory controlMicrosoft OfficeRoute planning softwareTime management skills

Required

4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience

Bachelor's degree or equivalent related work or military experience

Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

Preferred

Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience

4-7 years of logistics experience

2 years of inventory control and merchandise reconciliation experience

Solid research, communication and time management skills

Benefits

Competitive pay

Paid time off includes: 9 holidays, Earn up to 15 days PTO, 40 hours bereavement leave, 8 hours volunteer time, jury duty, at least 2 weeks family bonding leave, 40 hours prenatal care leave, 40 hours COVID-19 leave

401(k) with up to 4% company match

Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accident and personal loss, business travel, legal services

Employee Assistance Program (EAP)

Tuition reimbursement, adoption assistance

Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

Company

RXO, Inc.

We're an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers.

Founded in 2022

Charlotte, North Carolina, USA

5,001-10,000 employees