Wizards of the Coast · 5 hours ago

Game Customer Service Rep - Temporary

United States

Contract

Remote

Entry Level

$18/hr - $24/hr

2+ years exp

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Card and Board GamesDigital Entertainment

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Responsibilities

Provide excellent customer service via email through our CRM for all of Wizards' products, both analog and digital.

Provide service through email, phones, and chat based on product and type of contact.

Identify, troubleshoot and resolve issues that are within the authority of this job using provided support documentation and recognize when issues must be elevated.

Keep up to date on Wizards’ products and public-facing communications about products we and our licensed partners release.

Qualification

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Product FamiliarityCall Center ExperienceMS Office SuiteZendeskConfluence

Required

High School Diploma or equivalency is required.

Customer Service: 2+ years experience working in consumer customer service. Accustomed to working in a fast-paced, aggressive, and entrepreneurial environment with an advanced understanding of customer service principles, skills, processes and techniques.

Ability to craft clear, customer-facing and internal communications with little to no grammatical errors.

Initiative: A willingness to investigate issues per documented processes and provide recommendations for updates as needed.

Product Familiarity: An understanding of what customers genuinely care about with product issues they encounter.