lulafit · 5 hours ago

Customer Success Director

United States

Full-time

Remote

Director/Executive

$100K/yr - $100K/yr

3+ years exp

Maximize your interview chances

FitnessWellness

Growth Opportunities

Insider Connection @lulafit

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

You Will Develop, Maintain, and Foster Strong Partner Relationships. You understand how to foster trust with your clients, own regular meetings with them, ensure the communication channels with them are strong and frequent, that your goals are aligned, that you are helping them unlock contract value, and that you're managing any client risk.

You Will Manage an Exceptional Team of 'A Players.' When you first join our team, we expect you will have 5-6 Host Leads you are managing and your job is to enable them to coach and support their teams more effectively. As an exceptional people manager you will own the success of each of the sites you manage, provide coaching and guidance to your team, and maintain the highest levels of quality on your team. This is your best way of ensuring your clients are getting everything they deserve.

You Will Lead Successful Projects. You will launch new sites and ensure everyone working on the launch is tightly aligned and you will oversee project management - including supporting the rollout of new initiatives across your Host Team. This could come from you, our People Team, Meetings/Events team, Marketing, etc...

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessClient RelationsCommercial Real EstateTeam ManagementBusiness DevelopmentData AnalysisClient CommunicationStakeholder EngagementStrategic DirectionProject ManagementProcess ImprovementCoaching

Required

You have 3-5 years experience in Customer Success, Client Relations, Business Development, or Implementation in Commercial Real Estate.

You are familiar with the commercial real estate ecosystem. You understand stakeholders (Asset Mgmt, Leasing, PMs, Facilities, Security), Landlord priorities (leasing, Opex), etc... In other words, you can talk the talk.

You have managed high performing teams in the past and have provided exceptional feedback, coaching, and support to them that ensured they were highly successful.

You have efficiently collaborated with internal teams to address client needs and deliver solutions.

You have specific and powerful examples of how you have translated data into customer stories and times when you have identified opportunities for optimization.

You have led effective client meetings that deliver value and contribute to strong partner relationships.

You have successfully created and have been responsible for all client communication - including scheduling and leading meetings and closing the loop on all next steps.

You have demonstrated deep industry expertise and stay current on trends.

You have effectively managed the customer lifecycle including onboarding, steady state, renewals, growth and expansion.

You have served as a trusted advisor to clients providing strategic direction and ensured the delivery of value across our products and services.

You have built new tools and processes that enhance the delivery of our Customer Success function.