ServiceTitan · 5 hours ago

Training Specialist

United States

Full-time

Remote

Entry, Mid Level

$59K/yr - $86K/yr

2+ years exp

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Responsibilities

Become an expert in our software & the home services industry so that training courses are highly 'industry-relevant'

Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing

Adapt demos, examples & approaches to 1-on-1 training courses to focus on 'best practices' for different ServiceTitan user types

Help guide customers on managing their teams’ transition to ServiceTitan

Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS

Assist with special projects as assigned at the discretion of team management

Qualification

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Instructor-led trainingTraining program developmentChange managementLitmos LMSAdobe CaptivatePowerPointCamtasiaSoftware customer trainingLive demo-based trainingTechnical documentationProject management

Required

2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.

Track record of achievement in a training and/or customer service role, preferably in a software or other startup company.

Expertise in customizing & running live demo-based training courses & webinars.

Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches.

Experience delivering training or coaching to promote adoption and minimize resistance to new software.

Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment.

Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position.

Ability to work a variable schedule with willingness to travel 25%, increasing up to 75% during the 6-month peak season.

Demonstrated ability to learn and apply sound instructional techniques.

Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia.

Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses.

Experience incorporating change management principles into training programs to promote adoption & minimize resistance.

Strong project management experience a plus.

Ability to write business correspondence and technical documentation.