Be an early applicantLess than 25 applicants

Company

Stripe · 6 hours ago

Senior Program Manager, Customer Success

United States

Full-time

Remote

Senior Level, Lead/Staff

$172K/yr - $258K/yr

10+ years exp

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FinanceFinTech

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Develop the long-term vision and strategy for the Program that is aligned with our GTM customer journey

Partner with Communications and GTM to support the necessary change management to ensure new program elements are widely shared and adopted

Effectively work cross-functionally to shape the program to meet user needs and design an account engagement framework that intentionally maps all of the touchpoints our top users engage in with Stripe. Coordinate initiatives to align plans and timelines

Partner with the executive marketing team to map the executive buying committee at our top accounts and ensure an impactful executive engagement journey is defined as part of each account plan

Drive GTM execution on certain key engagements, including running strategic account reviews, account planning, and more

Create, execute, and analyze Program effectiveness measures, making Program adjustments where needed. This will require building observability of key user and marketing activities, financial performance, and more

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementSales OperationsProcess ImprovementGTM ProgramsExecutive EngagementCross-Functional CollaborationLeadership Qualities

Required

10+ years of experience in program management, sales operations, process improvement, management consulting or a related discipline

8+ years of experience building or supporting GTM programs, processes, or workflows

A strong track record of delivering global transformational, complex programs in a changing, ambiguous environment which have delivered quantifiable business impact

An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to 'roll up your sleeves'

Excellent analytical, presentation, and communication experience, influencing across all levels. You set a high-bar in terms of communication effectiveness

Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a Sales-oriented environment

Ability to build strong executive relationships to create clarity and context around key decisions

Ability to influence cross functional stakeholders to align and executive on common objectives

Preferred

You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables

You have strong empathetic skills that allow you to deeply understand friction points, as well as the root causes that may be driving them

Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change

Benefits

Equity

Company bonus or sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Company

Stripe

Glassdoor

3.6

Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.

Founded in 2010

South San Francisco, California, USA

1001-5000 employees

https://www.stripe.com

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (109)

2022 (300)

2021 (348)

2020 (121)