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Company

Marine Credit Union · 5 hours ago

Bilingual Contact Center Specialist Remote

La Crosse-Onalaska Area

Full-time

Remote

Entry Level

$19/hr - $19/hr

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Financial Services

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Responsibilities

Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.

Accurately verify members and be on the frontline of fraud prevention.

Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.

Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.

Assist members with complex problems to provide resolution and provide proper follow up.

Provide routine account maintenance and process account transactions per member request.

Provide technical support to members for digital banking and online account opening.

Educate members on most efficient way to do their business with the credit union.

Advance member lives through active listening to member needs and offering solutions through the credit union products and services.

Ensure that all credit union members and employee related business are kept in the strictest confidence.

Provide exceptional customer service to members and internal staff of the credit union.

Be a member advocate by actively listening to members and applying solutions.

Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.

Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.

Provide timely, complete, and accurate information to members.

Achieve daily metrics related to number of members helped through effective time management.

Successfully resolve member issues and complaints with one call resolution.

Ability to Multi-task while using computer programs.

Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM.

Qualification

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Bilingual (Spanish/English)Call Center CommunicationDigital Banking SupportFraud PreventionAccount Maintenance

Required

Bilingual (Spanish/English)

Experience in customer service and call center communication

Ability to provide exceptional customer service to members and internal staff

Ability to actively listen to members and apply solutions

Knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions

Ability to provide timely, complete, and accurate information to members

Ability to achieve daily metrics related to number of members helped through effective time management

Ability to successfully resolve member issues and complaints with one call resolution

Ability to multi-task while using computer programs

Availability from 8 AM – 5 PM Monday – Friday and one Saturday per month from 8 AM – 1 PM

Must reside within the footprint (Select areas of the following states: WI, MN, IA, IL or MI)