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Company

Convergint · 5 hours ago

ES Programmer/Remote Administrator

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Develop and program electronic security systems, including intrusion alarms, access control, and video surveillance systems.

Customize security system settings to meet client requirements, including user permissions and system alerts.

Provide remote support for technicians during on-site installations and upgrades.

Perform regular updates and maintenance on security databases and control panels.

Troubleshoot and resolve programming errors or malfunctions in electronic systems.

Assist field service technicians with advanced troubleshooting and programming.

Provide real-time technical guidance to resolve customer issues.

Create and maintain comprehensive documentation for system configurations and modifications.

Manage and update central station customer information, including user credentials, access permissions, and alarm response protocols.

Analyze system activity reports to identify trends, security vulnerabilities, or performance improvements.

Generate detailed reports on programming changes, system upgrades, and customer feedback.

Collaborate with customers to define system requirements and provide technical training.

Address escalated customer service issues related to electronic security programming.

Ensure compliance with contractual agreements and operational standards.

Lead programming efforts for large-scale projects, such as system refreshes and upgrades.

Coordinate with technicians and project managers to meet deadlines and quality standards.

Monitor project progress and adjust programming workflows as necessary.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Electronic security programmingIntrusion alarmsAccess controlVideo surveillance systemsDMPBoschAdemcoCentral station reportingProgramming languagesSecurity softwareMicrosoft Office SuiteSystem integration platformsDatabase management systems

Required

Bachelor’s degree in Electronics, Information Technology, or a related field (preferred) or equivalent experience.

3+ years of hands-on experience in electronic security programming or a related technical role.

Proficiency in programming languages or software commonly used in electronic security systems.

Must be proficient in core intrusion panel programming - DMP, Bosch, Ademco.

Must have basic knowledge of central station reporting and how to deliver response types appropriately for alarm reporting.

Strong analytical and troubleshooting skills.

Ability to work collaboratively in a team environment.

Advanced knowledge of programming tools, security software, and Microsoft Office Suite.

Familiarity with system integration platforms and database management systems.

Ability to travel occasionally to support field operations and installations.

Strong attention to detail and commitment to maintaining system security standards.

Preferred

Certifications in relevant electronic security platforms (e.g., Lenel, Avigilon, Genetec, Honeywell, DMP, Ademco, Bosch, or similar).

Benefits

Company Holidays and Paid Time Off

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Vehicle reimbursement plan

Corporate Social Responsibility Day

And much more…

Company

Convergint

Glassdoor

3.8

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

Founded in 2001

Schaumburg, Illinois, USA

5,001-10,000 employees

http://www.convergint.com

H1B Sponsorship

Convergint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (3)

2022 (3)