44 applicants

Company

Headway · 10 hours ago

Manager, Provider Onboarding (B2C)

United States

Full-time

Remote

Mid, Senior Level

$160K/yr - $190K/yr

7+ years exp

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Health CareInformation Technology

H1B Sponsor Likely

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Responsibilities

Define the “onboarding” and time-to-value period through enabling customers to adopt Headway as early on as possible

Oversee the handoff between the onboarding team and sales, lifecycle marketing and other customer success teams

Employ a rapid experimentation approach to quickly validate hypotheses to inform the onboarding motion (self-service tools vs human intervention)

Focus on translating any new business objectives into an onboarding motion through the most effective channels (e-learning, drip campaigns, webinars, in-app, 1:1 meetings)

Development and upkeep of onboarding playbook

Manage 2-4 people and assess needs of team to grow further

Audit and implement the optimal onboarding infrastructure (churnzero, salesforce, iterable, intercom, gainsight/e-learning tool) to drive adoption of Headway’s platform

Set up engagement structure with xfn teams (product, revenue strategy and operations, enablement, marketing, sales) to set and achieve onboarding goals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer onboardingData analysisTeam managementOnboarding playbook developmentSalesforceCross-functional collaborationChurnZeroIterableIntercomGainsightE-learning toolsRapid experimentationFeature implementation

Required

You have worked at a consulting firm or in customer onboarding at a high-growth start-up

You have 7+ years of work experience and 2+ years of experience managing people

You are a master at digging into data, defining and running towards clear goals & bringing your team along the way

You naturally break down complex, unfamiliar problems into well-defined, digestible workstreams

You thrive in a fast-paced, dynamic environment and manage multiple competing initiatives effectively

You have proven experience working directly with product teams to build and implement new features

Benefits

Equity Compensation

Medical, Dental, and Vision coverage

HSA / FSA

401K

Work-from-Home Stipend

Therapy Reimbursement

16-week parental leave for eligible employees

Carrot Fertility annual reimbursement and membership

13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

Flexible PTO

Employee Assistance Program (EAP)

Training and professional development

Company

Headway

Headway is a mental healthcare system that helps users have access to affordable healthcare.

Founded in 2018

New York, New York, USA

201-500 employees

https://headway.co

H1B Sponsorship

Headway has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (25)

2022 (17)

2021 (14)

2020 (9)