Customer.io · 11 hours ago
Senior Manager, Product Education
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $175K/yr
4+ years exp
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Responsibilities
Talk to customers and develop a deep understanding and empathy for how users understand Customer.io, and how to close the most critical customer knowledge gaps
Develop strategies and resource requests for product education and manage the deployment of those resources to achieve measurable goals
Keep up on how the best SaaS companies are teaching their customers, and pushing for a high standard in our content
Partner with the Brand Studio to develop video training content and kickoff the development of a customer training academy
Manage the Technical Writing team to continuously improve our product documentation
Collaborate with CX leadership and Growth teams to make product education a strategic, integrated part of the new customer experience
Qualification
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Required
4+ years of experience in customer education, instructional design, and/or technical writing in a SaaS or technology company
1+ years in a people management role, with experience coaching and up-leveling your team
Experience developing long-term strategies, including resource planning, goal setting, and KPIs
Experience setting up measurement strategies that ensure training content is effective and high quality
Experience developing content for customer training academies, learning paths, certification programs or other similar experiences
Comfort conducting direct customer research and turning insights into actions
Preferred
Candidates should ideally be located in the Americas
Time zone preference: 3hr working overlap with the Americas (GMT-5 to GMT-8)
Familiarity with the needs and practices of marketers and/or growth teams is a significant plus
A growth mindset and a willingness to receive and provide feedback, and learn from mistakes
Ability to thrive with autonomy and ownership—you bias toward action, and are comfortable navigating ambiguity
Comfort communicating asynchronously, including across time zones
Benefits
Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
16 weeks paid parental leave (including adoption and foster care)
100% paid insurance premiums for you and your dependents
401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
$300/month co-working space rental reimbursement
$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
One month sabbatical after five years at Customer.io
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-07Series A· undefined
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2024-05-19
2024-05-19
Company data provided by crunchbase
