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Company

Valet Living · 4 hours ago

Vice President, Operations

United States

Full-time

Remote

Director/Executive

$170K/yr - $200K/yr

10+ years exp

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Responsibilities

Influence, implement and communicate the strategic direction of the field services organization.

Partner with the Senior VP in defining change management initiatives and act as the regional change leader responsible for successfully adopting key initiatives.

Create a culture of operational excellence, both within the operations teams and throughout the company, bringing rigor, focus, hustle, and a continuous iterative improvement mindset to every aspect of Valet Living’s field service offering.

Hire and develop service-minded, exceptional operators, unleashing their potential to succeed.

Manage budget and resource planning to ensure the company is prepared to meet new operational challenges and capable of rapidly responding to new opportunities.

Proactively partner with the Sales organization and form connections with our largest clients. Handle escalations of current client concerns as needed.

Actively and consistently support all efforts to simplify and enhance the client and resident experience. Ensure long-term client retention & satisfaction through the delivery of a consistently positive client experience and partnership at all levels of interaction.

Be a client advocate, capturing feedback and reporting resident experiences, to drive customer loyalty and service adoption.

Establish, communicate, and implement operations-related policies, practices, standards, and safety measures to ensure effective and consistent support and execution.

Develop clear performance metrics and create systems to continuously track and improve against them.

Foster a culture of safety, consistency, accountability, and continuous improvement.

Support the company’s diligence process by identifying risks and opportunities and driving successful integration of acquisitions.

Maintain an understanding of the market, competitive properties within the region, and all other pertinent market forces.

Manage vendor relationships, including vendor performance, service agreements, and negotiations.

Identify, recommend, and implement new processes, technologies, and systems to improve operational effectiveness.

Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Multi-site operationsGeographically dispersed team managementClient-first strategyFinancial acumenHigh-performance team leadershipChange managementProcess improvementStrategic thinkingHiringVendor relationship managementCustomer experience leadershipAcquisition integrationOutstanding communication

Required

10+ years of experience with multi-site operations and experience managing a geographically dispersed team.

Experience working in retail, hospitality, home services, or relevant B2B services industry with a client-first strategy required.

Strategic thinker, coupled with financial acumen, capable of creating realistic, yet compelling, operating strategies and reports.

Outstanding communicator with interpersonal savvy and collaborative style who can effectively ally with individuals throughout the organization to foster open dialogue, achieve results, and find win-win solutions.

Teambuilder eager to guide a group of individuals into a cohesive unit with strong morale and a sense of belonging.

Demonstrated track record of creating and leading high-performance teams, including hiring, training, and staff development.

Ability to thrive in a complex, fast-paced, high-pressure, growth environment.

Preferred

Previous experience in leading an organization with a large part-time workforce is preferred.

Previous private equity experience preferred.

Previous sales or customer experience leadership is a plus.

Bachelor’s Degree preferred, MBA a plus.

Benefits

Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.

Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.

Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays!

Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.

Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.