Noteefy 🔔 · 5 hours ago

Director of Customer Success

United States

Full-time

Remote

Director/Executive

7+ years exp

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Responsibilities

Build a scalable Customer Success framework, from processes to best practices

Lead by example in delivering exceptional service, engaging directly with customers alongside your team

This includes multiple touchpoints with customers, owning your own book of business focused on strategic accounts and critical customers

Design and implement onboarding, touchpoint cadences, and account management strategies

Leverage data to monitor customer health and identify growth opportunities

Manage and grow the Customer Success team, fostering a culture of collaboration and excellence

Qualification

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Customer SuccessCS Framework DevelopmentCustomer ExperienceData AnalysisGolf Knowledge