11:11 Systems · 5 hours ago

Enterprise Account Manager

United States

Full-time

Remote

Senior Level

7+ years exp

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Responsibilities

Ensure frequent contact with customer base to uncover new opportunities and encourage upgrades and cross-sell other services

Track expiring accounts and ensure all accounts are renewed upon expiration

Develop a strong bond with new and existing accounts within your assigned territory

Handle all escalations, such as billing or support issues that are not resolved through normal channels, for your assigned accounts

Schedule appointments with outside sales team for product demos and to generate interest in additional 11:11 Solutions service offerings

Ensure contacts with all assigned accounts are kept updated in CRM system

Educate and evangelize 11:11 Solutions products to new contacts added to accounts

Schedule and perform online presentations and demonstrations for existing accounts

Manage and track all sales activities within CRM system

All other duties as assigned

Qualification

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Account ManagementSales ExperienceSalesforce.comCloud HostingIT ServicesSaaSCustomer Service SkillsMulti-language ProficiencyVirtualization SoftwareManaged Services