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Company

PMA Companies · 6 hours ago

Sr. Account Claims Representative

Chattanooga, TN

Full-time

Remote

Mid, Senior Level

3+ years exp

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Financial ServicesInsurance

Work & Life Balance

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Responsibilities

Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature

Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)

Alert Supervisor and Special Investigations Unit to potentially suspect claims

Ensure timely denial or payment of benefits in accordance with jurisdictional requirements

Establish appropriate reserves with documented rationale, maintain and adjust reserves over the life of the claim to reflect changes in exposure

Negotiate claims settlements with client approval

Establish and implement appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition

Work collaboratively with PMA nurse professionals to develop and execute return to work strategies

Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome

Maintain a working knowledge of jurisdictional requirements and applicable case law for each state serviced

Demonstrate technical proficiency through timely, consistent execution of best claim practices

Communicate effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issues

Provide a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account-specific sessions

Authorize treatment based on the practiced protocols established by statute or the PMA Managed Care department

Assist PMA clients by suggesting panel provider information in accordance with applicable state statutes

Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Qualification

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Workers CompensationClaims InvestigationClaims NegotiationAssociate in Claims (AIC)Medical TerminologyMS Office Suite

Required

Bachelor's degree, or four or more years of equivalent work experience required in an insurance related industry required

At least 3-5 years' experience handling lost time workers compensation claims required; past experience with TN, KY, MS, and VA jurisdiction is required

Active license required or ability to obtain license within 90 days of employment in mandated states.

Familiarity with medical terminology and/or Workers' Compensation

Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously

Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details

Strong verbal, written communication skills and customer service skills

Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.

Ability to travel for business purposes, approximately less than 10%.