81 applicants

Company

Paycor · 8 hours ago

Senior Director Tax Services & Operations - Customer Experience

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$150K/yr - $255K/yr

10+ years exp

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Responsibilities

Leads a team of Associate Managers, Managers and Senior Managers responsible for the day-to-day operations of Tax services for Paycor clients and associates

Acts as a champion for modernization of tax systems for Clients and Associates with Product and IT

Develop a strategy to cultivate excellent working relationships with Federal, State and Local taxing authorities to maintain up-to-date knowledge of regulations and issues

Collaborate with the Marketing and Learning teams to manage programs that regularly communicate relevant information to internal and external stakeholders ; establish and execute a variety of timely communications targeted toward non-experts to lift the overall aptitude of core

Owns strategy with Product and IT for system changes and/or enhancements related to tax needs; actively participate in product update discussions to influence the product roadmap with expediency

Successfully implements services or process changes as a result of Paycor’s service offering and software releases

Develops additional and/or improved services which drive revenue for Paycor and ensures profitability of resources

Works with Tax and Client Service management teams to investigate, analyze and proactively recommend solutions for client service issues, improvements to workflow policies/procedures, staffing needs, etc.

Remains knowledge on compliance changes and adjusts to support as needed

Continuously evaluates and refines workflows with a focus on gaining efficiencies, increasing productivity, and maximizing the interactions and partnership with front-end Implementation

Collaborates with other Client Service Leaders to continually review and enhance operational performance and strategy

Serves as the ultimate escalation point, at times conducting on-site client visits

Manages expenses within the established budget

Provides vision, leadership and guidance to direct reports and department associates;

Coaches and mentors direct reports to ensure an energized, motivating work environment and desired business outcomes are achieved

Works with direct reports on associate relations including performance management, associate development, coaching, and recognition; meets regularly to assess each managers ' team - address performance issues and disciplinary action as needed, identify training needs and develops plans to implement them

Appropriately staffs each Tax department with recommendations for both short and long term staffing models; participates in the hiring processes for relevant Tax positions

Other duties as assigned

Qualification

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CPA CertificationTax related certificationsManagement experienceMS Office proficiencyTechnical troubleshootingCoaching skillsAdaptability to cultureTime management skillsFlexibility in scheduling

Required

Four-year degree or equivalent experience

Excellent leadership and motivational skills

Must excel at providing direction and coaching to direct reports and be visible with front line associates and other managers

Excellent written and verbal communications and interpersonal skills

Good organizational and time management skills

Demonstrated proficiency with PC software including MS Office, specifically Word, Excel and PowerPoint

Technical troubleshooting aptitude a plus

Flexibility in scheduling to meet client needs with short turnaround

Ability to adapt to Paycor culture

Preferred

CPA Certification and/or tax related certifications are preferred

Minimum of 10 years of management experience in payroll industry preferred

Benefits

A flexible virtual-first work philosophy

An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth

401(k) with $.65 match for every dollar contributed up to 6% of eligible pay

Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)

Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care

Paid leave for birth parents, non-birth parents, elder caregivers, and military support

Sabbatical opportunities for tenured Associates

Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount

Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges