Be an early applicantLess than 25 applicants

Company

Bazaarvoice · 4 hours ago

Client Success Manager, Enterprise

Austin, TX

Full-time

Remote

Senior Level

$90K/yr - $100K/yr

5+ years exp

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AnalyticsContent

Culture & Values

H1B Sponsor Likely

Hiring Manager

Bernard Angeles

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Responsibilities

Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.

Observe and track trends across portfolio to develop best practices

Deliver quarterly business reviews to executive buyers and senior stakeholders

Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)

Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results

Help key stakeholders understand the value they are receiving from Bazaarvoice

Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes

Promote new feature adoption to enhance client satisfaction and program performance

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementClient-facing RoleOrganizational SystemsMicrosoft OfficeGoogle SuiteInfluencer MarketingGainsightSocial Media Marketing

Required

5+ years in an entry level account management or client-facing role

Skillful in time management, organizational systems, and prioritization

Skillful at presenting to executive and senior stakeholders

Sufficient in meeting deadlines and expectations with minimal supervision

Intermediate experience with Microsoft Office and Google suites

Confident and solid written and verbal communication

Comfortable communicating across multiple methods with both known and unknown points of contact

Curious mindset and strong desire to learn

Preferred

Experience with organic and paid social a plus, but not required

Experience with influencer marketing a plus, but not required

Experience with Gainsight a plus, but not required

Benefits

Annual bonus

Other great benefits

Company

Bazaarvoice

Glassdoor

4.2

Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing.

Founded in 2005

Austin, Texas, USA

1,001-5,000 employees

http://www.bazaarvoice.com

H1B Sponsorship

Bazaarvoice has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2022 (3)

2021 (9)

2020 (9)