Be an early applicantLess than 25 applicants

Company

Amazon · 13 hours ago

Advertiser Support Associate, CS Sponsored Ads, Advertising Support

Indiana, United States

Full-time

Remote

Entry Level

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H1B Sponsor Likely

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Responsibilities

Empowers self-service Advertisers with the on-time right assistance to enable them to confidently and effectively grow their business with Amazon. These effective support interactions address immediate issues and unlock future business opportunity.

Is in-charge of handling inbound email, phone and chat contacts from self-service Advertisers and uses best judgement, research and probing questions to understand the Advertisers’ issue, uses knowledge and Standard Operating Procedure (SOP) guidance to provide prompt and accurate solutions to the issues raised by the Advertiser

Uses strong interpersonal skills to maintain fluent conversations with Advertisers.

Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing difficult issues.

Demonstrates excellent time-management skills while using departmental resources, tool, policies and procedures.

Proactively reports operational challenges to manager/team lead and escalates to the right contacts.

Contributes to a positive work environment and proactively aids teammates with difficult contacts as needed.

Expected to handle all 3 channels chat, phone and emails.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceProcess improvements experienceFluent in EnglishDigital Marketing experienceAdvertising Sales experienceMS Office (Excel)Guide conversationsData management skillsConfidence in analysisTime management skillsActive listening skills

Required

6+ months of customer service experience

6+ months of driving process improvements experience

Speak, write, and read fluently in English

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Bachelor Degree (Preferably B.Tech/B.Com)

Excellent verbal and written communication skills - English

Ability to communicate ideas using simple language

Ability to guide and maintain conversations. Demonstrate active listening and strong interpersonal skills. Confidence in using probing questions to gain insights.

1-2 years of live medium (especially phones) experience in Digital Marketing/ Advertising Sales, Consultation, Contact Centre or ITES (Information Technology Enabled Services) industry.

An exceptional eye for detail, analytical and ability to solve problems given the fast-paced nature of our division, the aptitude to multi task.

Confidence in the analysis of number-based reports and experience in MS Office (esp. Excel).

Quick Learner, actively seek to expand knowledge and develop expertise.

Global perspective and understanding of business concepts and objectives.

Proven ability to work productively and efficiently in an independent setting.

Strong prioritization and time management skills, with a high degree of flexibility.

Adheres to the provided schedule in a 24/7 environment including night shifts (rotational) and weekends, shifts are decided based on business requirement.

This is a Virtual Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables.

Should have a stable internet connection with a minimum speed of 20 MBPS or better.

Should have access to mobile phone at all times from a reliable provider.

Preferred

1-2 years of experience in live medium (especially phones) from Digital Marketing/ Advertising Sales, Consultation, Contact Centre or ITES (Information Technology Enabled Services) industry.

Strong technical and analytical aptitude.

Passion for online advertising and a track record of delivering outstanding results

Excellent data management skill. Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously

Candidates who are based in the below locations should only apply: Telangana, Tamil Nadu, Karnataka, Maharashtra, NCR, West Bengal, Rajasthan, Andhra Pradesh, Uttar Pradesh

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)