FranklinCovey · 14 hours ago

Key Account Manager - Government

United States

Contract

Remote

Senior Level

$200K/yr - $270K/yr

7+ years exp

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Responsibilities

Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned Key accounts to foster trust and loyalty.

Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.

Strategic Planning: Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.

Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.

Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.

Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.

Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementClient Relationship ManagementBusiness DevelopmentGovernment ExperienceStrategic PlanningCRM Software ProficiencyCross-Functional CollaborationMicrosoft Office SuiteResults-Oriented Mindset