Lakeside Software · 12 hours ago

Customer Success Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Designing and delivering technical product solutions to large enterprise customers

Troubleshooting and resolving issues with a data intensive, distributed application suite running in front of a SQL backend database

Analyzing software, hardware and virtual platform configurations

Documenting and presenting technical solutions and workflows for customers and internal stakeholders

Developing mutually beneficial customer relationships with a high level of customer satisfaction

Collaborating with internal partners across Customer Success, Support, Sales, and Engineering department

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SysTrack product suiteTechnical product solutionsRelational databasesSQL query languagePowershellMicrosoft SQL Server administrationMicrosoft Business IntelligenceVirtual Desktop InfrastructureTechnical/Systems Engineering SupportProfessional certificationsNetworking technologyTerminal Server technologyEngineering best practices

Required

5 years of relevant work experience (Previous experience level 2 or 3 Technical/Systems Engineering Support for Enterprise customers)

Ability to quickly learn the SysTrack product suite to become a functional subject matter expert

Experience designing and delivering technical product solutions to large enterprise customers

Ability to troubleshoot & analyze software, hardware and virtual platform configurations

Strong understanding of relational databases, SQL query language, Powershell, Microsoft SQL Server administration, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)

Knowledge of Virtual Desktop Infrastructure initiatives and underlying technology

Ability to build effective relationships at all levels of the customer organization and maintain a high level of customer satisfaction

Strong organization, written, and verbal communication skills

Preferred

Professional certifications in technologies from companies like Microsoft, VMware and Citrix such as MCP, MCSE, VCP, CCA or CCEA

Working knowledge of networking and Terminal Server technology

Familiarity with engineering best practices including coding standards, code reviews, source control management, build processes, testing, and operations