ChowNow · 7 hours ago
Merchant Payment Processing Analyst
United States
Full-time
Remote
Mid Level
$85K/yr - $93K/yr
3+ years exp
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Responsibilities
Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products
Gain a thorough understanding of the payment processing systems and factors impacting processing costs.
Gain a comprehensive understanding of the end-to-end payment processing workflow, including authorization, settlement, reconciliation, and chargeback management. This will include review of both the process and underlying queries and scripts utilized to accomplish the process.
Build strong relationships with team members, understand team dynamics, and identify key stakeholders.
Gain an understanding of the data in the data warehouse and start to create data definitions
Learn to assess payment data to identify trends, anomalies, and potential error indicators.
Understand how processing and transactions are reflected on the Profit and Loss statement
Leverage problem-solving skills to effectively address payment processing challenges and provide timely solutions.
Develop base reporting around processing and transactions.
Conduct an in-depth assessment of payment data to identify opportunities for optimization and cost reduction.
Identify areas for process improvement and propose solutions to enhance efficiency and accuracy.
Participate in projects related to payment processing system upgrades, new payment methods, or compliance initiatives.
Qualification
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Required
3+ years of experience in SQL and Python for data analysis and automation.
2+ years of experience with payment processing systems and industry standards (e.g., PCI DSS).
Proven experience in assessing network costs, interchange fees, and payment platform fees.
Excellent analytical and problem-solving skills with a strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Preferred
Knowledge of fraud prevention techniques and tools.
Experience with Stripe, Adeyn or similar platforms.
Bachelor's degree in Computer Science, Finance, or a related field.
Benefits
Ongoing training and growth opportunities.
Rock solid medical, dental, and vision plans.
Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
401(k) Matching
Employer-contributing student loan assistance program or continuing education reimbursement program
Commuter benefits (including Uber Pool).
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Quarterly Industry Events (Women, LGBTQIA+, Diversity, Inclusion).
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.
Company
ChowNow
ChowNow helps branded online ordering systems for independent restaurants through the restaurants’ own websites.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$64.04MKey Investors
Catalyst InvestorsUpfront Ventures
2019-05-08Series C· $21M
2017-10-24Series B· $20M
2016-09-08Series Unknown· $5.38M
Leadership Team
Christopher Webb
Co-Founder & Chief Executive Officer
Eric Jaffe
Co-Founder and COO
Recent News
Food On Demand
2024-05-23
Los Angeles Business Journal
2024-04-12
Company data provided by crunchbase
