Metrics LLC · 20 hours ago
Technical Program Support Analyst
Washington, DC
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Technical Documentation: Develop and maintain Standard Operating Procedures (SOPs), user stories, and other program documentation to support process standardization and transparency.
Presentation and Reporting: Create and refine data-driven reports and presentations for senior leadership, ensuring accuracy and visual clarity.
SharePoint Management: Organize, update, and maintain SharePoint sites to ensure accessibility, structure, and efficiency in document management.
Process Support: Research and implement process improvements, develop workflows, and identify opportunities to enhance operational effectiveness.
Program Coordination: Collaborate with program leads to gather requirements, track progress, and support the development of actionable deliverables.
Training and Tools: Conduct training sessions and create reference guides for team members on tools and workflows critical to program success.
Qualification
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Required
Bachelor’s or Master’s degree in Business Administration, Information Systems, or a related field.
Minimum 4 years of experience in business analysis or a similar role.
Proficiency in Microsoft Office Suite (Excel, PowerPoint), SharePoint, and data visualization tools.
Proven ability to design, develop, and maintain professional-quality presentations for executive and stakeholder meetings, incorporating data visualization and narrative storytelling.
Demonstrated expertise in technical writing and developing user stories or process documentation.
Excellent attention to detail and the ability to quality-assure reports and documents.
Proven ability to ensure the quality and accuracy of complex documents and reports.
Exceptional communication and collaboration abilities.
Preferred
Knowledge of acquisitions processes is a plus.
Benefits
Medical, dental, and vision insurance
Life insurance
Paid time off
Paid holidays
401(k) retirement plan with matching contributions
Company
Metrics LLC
Metrics LLC, a Service-Disabled Veteran-Owned Small Business, offers contracted support to Federal Government Agencies in program/project management support, process review and improvement, cyber, machine learning, and artificial intelligence.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
