Enova International · 21 hours ago
CashNetUSA Collections Representative (Remote)
Chicago, IL
Full-time
Remote
Entry Level
1+ years exp
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No H1B
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Responsibilities
Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.
Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
Qualification
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Required
1 or more years of collections experience
Proficient in phone communication and verbal skills, with a keen ability to actively listen
Familiarity with CRM systems and their practices
Customer-centric approach with adaptability to various personality types
Strong multitasking abilities, adept at setting priorities and managing time effectively
Preferred
Experience in a call center setting is preferred
Benefits
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!
Company
Enova International
Enova provides reliable, real-time financial options for people facing immediate cash demands.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$900M2024-08-12Post Ipo Debt· $500M
2023-12-04Post Ipo Debt· $400M
2014-11-13IPO· undefined
Leadership Team
David Fisher
Chief Executive Officer
Steven E. Cunningham
Chief Financial Officer
Recent News
2024-10-23
2024-05-20
Company data provided by crunchbase
