Customer Implementation Engineer @ Motion | Jobright.ai
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Motion · 5 hours ago

Customer Implementation Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$120K/yr - $160K/yr
date2+ years exp
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AnalyticsArtificial Intelligence (AI)
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Growth Opportunities

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Responsibilities

Drive and scale customer success initiatives, ensuring customers unlock the full potential of Motion
Lead post-sale customer engagements, from onboarding training through long-term adoption
Manage the health of your customer accounts, conducting regular business reviews to ensure customers are finding value and identifying areas for improvement
Create and deliver personalized training sessions to ensure customers are set up for success
Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion’s product capabilities
Manage customer escalations and proactively resolve any issues impacting customer satisfaction

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successAccount managementSaaS experienceProgrammingNo-code solutionsSalesforceChurnZeroFrontData analysisCustomer feedbackHigh pain toleranceRelationship building

Required

2-5 years of experience in customer success/account management, preferably within a SaaS environment
Experience working directly with customers to drive adoption, success, and retention of a product
Proficiency in programming - can write code and quickly set up no-code solutions such as Zapier to unblock yourself on any task
Ability to multitask and manage a high volume of accounts in a fast-paced environment.
Proactive, ownership mindset with a strong ability to manage both up and down the chain
Strong communication skills and the ability to navigate executive-level conversations with ease
Experience with tools like Salesforce, ChurnZero, Front, or similar tools
Ability to gather customer feedback and translate it into actionable insights for internal teams
A passion for building strong customer relationships and driving value for their business
Ability to derive insights from customer data to inform decision-making
A willingness to work hard and a high pain tolerance
Excellent attention to detail and organizational skills

Company

Motion

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Motion is an AI time management platform that provides real-time interventions, reminders, and analytics.
dateFounded in 2019
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://www.usemotion.com

Funding

Current Stage
Growth Stage
Total Funding
$63.57M
Key Investors
SignalFireY Combinator
2024-06-13Series C· $36.49M
2023-05-26Series B· $13.93M
2022-09-19Series A· $13M

Leadership Team

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Harry Qi
Co-Founder & CEO
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Ethan Yu
Co-Founder
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Company data provided by crunchbase
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